Manage Stakeholder Engagement

Inputs Tools and Techniques Outputs
  • Stakeholder Register
  • Stakeholder Engagement Plan
  • Communication Management Plan
  • Issue Log
  • Organizational Process Assets
  • Communication Methods
  • Active Listening
  • Issue Management
  • Escalation Procedures
  • Interpersonal Skills
  • Stakeholder Engagement Assessments
  • Project Management Plan Updates
  • Work Performance Information
  • Project Documents Updates
  • Change Requests

Details:

Stakeholder Register: Contains information about identified stakeholders, their interests, expectations, and level of influence.

Stakeholder Engagement Plan: Provides the planned strategies and approaches for engaging with stakeholders.

Communication Management Plan: Outlines how project communication will be conducted, including the frequency, channels, and types of communication.

Issue Log: Documents any stakeholder issues or concerns that need to be addressed during stakeholder engagement.

Organizational Process Assets: Lessons learned, historical information, and other organizational knowledge that can help in closing out the project effectively.

Communication Methods: Employing various communication methods such as meetings, emails, newsletters, social media, etc., to effectively engage stakeholders.

Interpersonal Skills: Utilizing effective communication, negotiation, and conflict resolution skills to build and maintain positive relationships with stakeholders.

Active Listening: Actively listening to stakeholders' concerns, feedback, and suggestions to understand their perspectives and address their needs.

Issue Management: Addressing and resolving stakeholder issues and concerns in a timely and effective manner to maintain stakeholder satisfaction and support.

Escalation Procedures: Having clear procedures in place to escalate stakeholder issues or concerns to higher levels of management if necessary.

Stakeholder Engagement Assessments: Assessing the current level of stakeholder engagement and identifying areas for improvement.

Project Management Plan Updates: Updating the stakeholder engagement plan, communication management plan, or other project management documents based on stakeholder engagement activities.

Project Documents Updates: Updating the stakeholder register, issue log, or other project documents to reflect changes in stakeholder engagement.

Work Performance Information: Information about stakeholder engagement activities, feedback, and satisfaction levels that can be used to evaluate project performance.

Change Requests: Identification of new stakeholders or changes in stakeholder requirements may result in change requests to the project scope or plan.