Inputs | Tools and Techniques | Outputs |
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Stakeholder Register: Contains information about identified stakeholders, their interests, expectations, and level of influence.
Stakeholder Engagement Plan: Provides the planned strategies and approaches for engaging with stakeholders.
Communication Management Plan: Outlines how project communication will be conducted, including the frequency, channels, and types of communication.
Issue Log: Documents any stakeholder issues or concerns that need to be addressed during stakeholder engagement.
Organizational Process Assets: Lessons learned, historical information, and other organizational knowledge that can help in closing out the project effectively.
Communication Methods: Employing various communication methods such as meetings, emails, newsletters, social media, etc., to effectively engage stakeholders.
Interpersonal Skills: Utilizing effective communication, negotiation, and conflict resolution skills to build and maintain positive relationships with stakeholders.
Active Listening: Actively listening to stakeholders' concerns, feedback, and suggestions to understand their perspectives and address their needs.
Issue Management: Addressing and resolving stakeholder issues and concerns in a timely and effective manner to maintain stakeholder satisfaction and support.
Escalation Procedures: Having clear procedures in place to escalate stakeholder issues or concerns to higher levels of management if necessary.
Stakeholder Engagement Assessments: Assessing the current level of stakeholder engagement and identifying areas for improvement.
Project Management Plan Updates: Updating the stakeholder engagement plan, communication management plan, or other project management documents based on stakeholder engagement activities.
Project Documents Updates: Updating the stakeholder register, issue log, or other project documents to reflect changes in stakeholder engagement.
Work Performance Information: Information about stakeholder engagement activities, feedback, and satisfaction levels that can be used to evaluate project performance.
Change Requests: Identification of new stakeholders or changes in stakeholder requirements may result in change requests to the project scope or plan.